What information do you gather about me when I visit your site? How can I find out about an artist's tour schedule far in advance? Where will links on the Sony Classical site lead? What about links to other sites? Can I link to Sony Classical from my website? How do I get back to the Sony Classical home page? How can I make the Sony Classical site my home page? How can I bookmark the Sony Classical site? How do I replace a defective CD, cassette or other product? How do I contact Sony Classical? What information do you gather about me when I visit your site? We do not gather any personal information about you when you browse our site. If you sign up for email newsletters, you must provide your email address which is only used to deliver your newsletters. We do not sell or otherwise distribute mailing lists. If you enter a contest or sweepstakes on our site, you may be required to provide your name, address, age, or other personal information, which is used for notification and prize delivery purposes if you are a contest winner. Every contest on our site requires that you read and agree to its official rules before entering. Those rules clearly indicate what information is required and how it will be used for each contest. For more information, including a description of how we deal with information collected from children under the age of 13, please refer to the Sony Music Online privacy policy. Top of page How can I find out about an artist's tour schedule far in advance? The Sony Classical site lists tour schedules about three months into the future. To be sure to provide you with the most accurate tour scheudule information as possible and since tour schedules frequently change, the Sony Classical site lists only dates that have been confirmed. (Please contact the performance venue directly for ticketing information and to confirm all dates, times, locations, and repertoire of concert appearances.) Top of page Where will links on the Sony Classical site lead? Throughout this site you'll find hyperlinks that will lead you to related information about the artist, release, or subject you're exploring. Most of these links lead to other pages within the Sony Classical site, including dedicated areas that may have distinct URLs such as joshuabell.com and essentialsofmusic.com. These areas are still part of our site and include the Sony Classical logo and navigation links back to our main site. Other links may lead to the Sony Music site, the Sony Music online store, or other areas within Sony Music Online. Top of page What about links to other sites? Occasionally we will provide links to outside sites for your convenience, such as an artist's own web site, online events, or film company sites. Other links may lead to advertisers' web sites, multimedia downloads, or providers of browser plugins. When we provide a link to an outside site, we usually configure the link to open a new browser window so you can easily return to your starting point by simply closing the new window. Because we are not responsible for the content found on these other sites, we cannot guarantee its accuracy nor where its links may eventually lead. We encourage you to be cautious with your use of the world wide web, especially when children are involved. Top of page Can I link to Sony Classical from my web site? Yes, please feel free to include links to the Sony Classical site in your own web site! You will find graphics that you may download and publish on your site without permission at our Banners area along with appropriate URLs for linking them. Please do not copy text, multimedia including sound or video, cover art, photos or other content onto your site without express written permission, or you may be in violation of copyright laws. Our content is constantly updated so linking to our site will ensure timely and accurate information for your visitors at all times. Top of page How do I get back to the Sony Classical home page? You can easily get back to the Sony Classical home page from anywhere in the site by clicking on the top navigation bar (on the words "Sony Classical") or by clicking on the Sony Classical logo or the word "home" at the bottom of any page. Top of page Make the Sony Classical site your home page! Here's how:   America Online 7.0: Select My AOL, Preferences from the toolbar at the top of the screen Choose the WWW icon Type http://www.sonyclassical.com/ in the Home page Address box Click OK Netscape 6.0: Select Edit, Preferences from the toolbar at the top of the screen Select Navigator Type http://www.sonyclassical.com/ in the Home page Location box Click OK Internet Explorer 5.0: Select Tools, Internet Options from the toolbar at the top of the screen Choose the General tab and type http://www.sonyclassical.com/ in the Home page Address box Click OK To confirm, click the "Home" icon on your browser's toolbar. It should take you right to our home page at http://www.sonyclassical.com. Top of page Bookmark the Sony Classical site in your browser! Here's how: America Online 7.0: At the Sony Classical home page, click on the red heart at the top right of your browser, then Select Add to Favorites. To return later, click on Favorites (folder with heart) from the toolbar at the top of the screen and click on Sony Classical. Netscape 6.0: At the Sony Classical home page, Select Communicator from the toolbar at the top of the screen, then Click on Bookmarks, Add Bookmark. To return later, select Communicator from the toolbar at the top of the screen, then Click on Bookmarks, Sony Classical. Internet Explorer 5.0: At the Sony Classical home page, Select Favorites from the toolbar at the top of your screen, then Click on Add to Favorites, then Click Ok. To return later, select Favorites from the toolbar at the top of the screen and click on Sony Classical. Top of page How do I replace a defective CD, cassette or other product? If you are unable to return a defective product to the retailer where it was purchased, please call the Sony Music quality management department at 1-800-255-7514 (New Jersey residents should call 856-722-8224). Top of page How do I contact Sony Classical? Use our contact page to send questions not answered here or comments about this web site. Due to the large volume of electronic mail that comes in every day, we regret that we are unable to answer each one individually, but we do read them all. Your input is important to us, and we appreciate hearing from you. You can find Frequently Asked Questions about Sony Music and affiliated labels at the Sony Music Help/FAQ page.